joya's commitment to responsible gaming
Entertainment is enjoyable only when it stays within control. joya believes that every player has the right to know their own limits and should have the opportunity to get support in setting those limits. On this page you will find all the information and tools to keep yourself safe.
Why responsibility matters
Online betting and casino games are a form of entertainment — not a reliable source of income. All betting activities at joya are only for persons aged 21 and above. Participation by minors is completely prohibited and this rule is strictly enforced.
Many players start out playing for fun, but in some cases gaming can become a habit and control can be lost. Recognising this situation and taking action in time is the wisest course of action. Under our terms and conditions, complying with this responsible gaming policy is mandatory to hold an account at joya.
Decide in advance how much money you will spend on betting. Repeatedly placing bets to recover lost money — known as "chasing losses" — is a warning sign. Remember that the outcome of each bet is independent and previous wins or losses do not guarantee future results.
joya's commitment
We give the highest priority to the safety of every player. SSL encryption and modern security measures are used on our platform. You can find full details about how your personal information is kept secure in our privacy policy.
- 21+ age limit is strictly verified
- Option to set deposit and session limits
- Cool-off and self-exclusion tools available at all times
- 24/7 support in Bengali and English
Tools to keep yourself protected
joya provides several tools to help players stay in control of their gaming. To use them, contact 24/7 live chat or email support directly.
Deposit Limit
Set a maximum limit on your daily, weekly or monthly deposits. Once a limit is set, it will not be possible to exceed it.
Session Time Limit
Decide in advance how long you will play in one session. Once the set time is up, the session will end automatically.
Cool-off (Self-Break)
If you want to take a break for a few days, you can request a temporary account suspension from 24 hours up to 6 weeks.
Self-Exclusion
If you want to stop playing for a long period or permanently, request self-exclusion. During this period the account cannot be reopened.
Activity History
Review your betting and deposit history. Being aware of your own habits is the first step toward healthy gaming.
Direct Support
For any issue, contact joya's 24/7 live chat or email in Bengali. Our team is always ready to guide you in the right direction.
Recognise the warning signs — take action in time
If the following signs appear, gaming is no longer just entertainment — it is becoming a problem. If you notice these signs in yourself or someone you know, seek help promptly.
- You are spending more than your budget and feeling regret afterwards
- You keep playing to try to win back money you have lost
- You are hiding your gaming from family and friends
- You are cutting back on eating, sleeping or work time to play
- You are taking loans or borrowing money to play
- You feel restless or anxious when you are not playing
- You keep trying to stop playing but repeatedly fail
Ask yourself
Pause from time to time and ask yourself: am I playing for entertainment, or to relieve stress or anxiety? Is my gaming budget having any effect on my daily life?
Keep one simple rule in mind: never spend on betting money whose loss would put a strain on your household or daily needs. Keep your entertainment budget separate.
Often the people closest to us — family or friends — notice the problem before we do. Take their concerns seriously. Seeking help from a professional counsellor is not a sign of weakness; it takes courage.
Where to find support
You are not alone. No matter how big or small the problem, seeking support is the right path. Beyond joya's own support team, family and professional counselling services can also play an important role.
joya Live Chat
Live chat support in Bengali and English, seven days a week, twenty-four hours a day. Tell us about self-exclusion, limit setting or any concern — our team will respond quickly.
Email Support
Write out your concern in detail and send it by email. joya's support team is able to communicate in Bengali and your information will be kept fully confidential.
Family and Professional Counselling
Share what is on your mind with a trusted family member or friend. If needed, seek the help of a mental health specialist or professional counsellor — this is part of living a healthy life.
A pledge to be a responsible player
At joya we believe a responsible player always comes out ahead. Knowing your own limits, sticking to a budget and taking breaks when needed — these three habits will help you enjoy betting as a form of entertainment over the long term. Answers to more questions about responsible gaming can be found on our FAQ page.